Lexova AI assistant
An assistant that answers your clients' form questions
Clients ask what a question means, what is still missing, or why a warning appeared — and get an answer in their own language, grounded in their own file. Anything that calls for professional judgement is sent straight to you.
Is my file strong enough to get the permit?
Lexova AI gives general information about the forms — not legal advice. Your immigration representative remains responsible for your file.
See it in action
Your clients' questions, answered from their file.
Transcript
It's nine at night, and Marie asks the Lexova assistant what she's supposed to put down for the month she spent looking for work. It answers from her own file, in her language: one entry covers March 2021. And with a single tap, it takes her straight to the right section of the form. She sends a photo of a letter, and it tells her exactly which checklist item it belongs to. But when she asks if her file is strong enough, that question goes straight to her representative. Fewer interruptions for you, and real answers for her, at any hour of the day.
The video starts only when you press play; nothing is downloaded before that.
Most client emails are not requests for advice. They are "what does this question mean?", "what do I still owe you?", "why is this flagged?" — questions that interrupt your day without needing your expertise. The Lexova assistant answers exactly those, inside the workspace, at the moment the client is stuck. It knows their forms, their answers, their checklist and their open warnings, and it stops precisely where professional judgement begins.
How it works
It offers help, it doesn't nag
A quiet button sits in the corner of the client's workspace. After a while on the page it offers once — "I can help you complete your file" — and never interrupts again.
It answers from their file
It reads their own answers back with the source ("your address history shows…"), names what is still outstanding, and explains an open warning in their own dates and places. It can also read a screenshot when a client photographs a document or a screen they're stuck on.
It sends the real questions to you
Eligibility, disclosure, criminality, program choice, timing, fees — the assistant declines in two sentences and tells the client to contact their representative. You see in the case log that it happened.
Why it matters
Fewer interruptions
The mechanical questions are answered where they arise, so your inbox keeps the ones that actually need an RCIC.
A boundary you can rely on
The assistant never opines on eligibility or disclosure, never predicts an officer, and never writes a client's explanation for them.
Grounded, not guessing
It answers from the client's actual file and says plainly when something isn't there — including that it cannot read inside uploaded documents.
Bilingual by default
Clients ask in French or English and are answered in the same language, with a permanent AI disclaimer in view.
Frequently asked questions
Can the assistant give immigration advice?+
No — and that boundary is built into the product, not left to the model's discretion. Eligibility, disclosure, criminality, program selection and timing are refused and sent to the representative. The assistant explains forms; the RCIC or lawyer advises.
Which plans include the assistant?+
Professional, Premium and Enterprise. Every exchange is metered, and a client is limited to 40 messages an hour per case.
Can it see my client's documents?+
It knows which documents are on file and which are missing, but does not read inside them in conversation — and says so. Reading document contents against the forms is what the coherence check does, on demand, for staff.
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