Master Terms of Service

By registering an account, accessing, or using Lexova (the "Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must immediately cease use of the Platform.

Lexova provides cloud-based software tools to facilitate the organization, drafting, and management of applications for Canadian immigration authorities (IRCC, ESDC, and PNPs).

• We are a Software Provider, not a Law Firm. The Platform, its templates, and its automated field mappings do not constitute legal advice.
• No Guarantees: Using our Platform does not guarantee the success, processing speed, or approval of any government application. All submissions are subject to the discretion of the respective Canadian government authorities.

A. Agencies and Agents (Authorized Representatives)

• Regulatory Standing: Users acting as Regulated Canadian Immigration Consultants (RCICs) or immigration lawyers represent that they are in good standing with their respective regulatory bodies (e.g., CICC or a provincial law society).
• Account Suspension: We reserve the right to immediately suspend the accounts of Representatives found to be unauthorized, practicing without a license, or under disciplinary suspension.
• Client Consent: Representatives are solely responsible for obtaining and documenting informed consent from their Clients and Employers before entering their data into the Platform.

B. Employers (Sponsors)

• Corporate Accuracy: Employers are responsible for ensuring that all corporate data, financial information, and prevailing wage calculations entered for LMIA or PNP applications are entirely accurate and reflect the true nature of the business operations.

C. Individual Clients (Applicants)

• Document Authenticity: You are entirely responsible for the authenticity, accuracy, and legality of the documents you upload.
• IRPA Compliance: You acknowledge that providing altered, forged, or false documents, or misrepresenting material facts for the purpose of Canadian immigration, constitutes a severe criminal offense under the Immigration and Refugee Protection Act (IRPA).

Users must not:

• Share account credentials or attempt to bypass the Platform's role-based access controls.
• Upload malicious code, viruses, or utilize automated scraping tools against the Platform.
• Use the Platform to facilitate human trafficking, fraudulent job offers, or any activity that violates Canadian law.

You may terminate your account at any time. There is no free tier: when a subscription is canceled or lapses, access to the active Platform features is suspended, but your data is not deleted immediately. For 90 days after termination, you may export all of your firm's data in a portable format (PDF and/or spreadsheet, plus your uploaded documents); after this 90-day window, Lexova permanently deletes your data, except where statutory or regulatory retention mandates otherwise (for example, the professional record-keeping obligations of RCICs or lawyers). We reserve the right to terminate or suspend access to the Platform for violations of these Terms.

To the maximum extent permitted by applicable Canadian law, Lexova, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

• The rejection, delay, or return of any application submitted to IRCC, ESDC, or provincial authorities.
• Errors, omissions, or inaccuracies in the data inputted by Users.
• Changes to immigration laws, portal requirements, or government processing times.
• Temporary Platform downtime or government API outages.

You agree to indemnify, defend, and hold harmless Lexova from any claims, liabilities, damages, and costs (including reasonable legal fees) arising from your violation of these Terms, your submission of fraudulent documents, or your violation of any third-party rights or Canadian immigration laws.