Master Terms of Service

These Terms of Service are a binding agreement between you and TEXOVA INC. ("we," "us," or "our"), the corporation that owns and operates the Lexova platform. Lexova is a product and trade name of TEXOVA INC., headquartered in Alberta, Canada, with its business address at Suite 1063, 3909 University Ave NW, Calgary, AB T3B 6K3, Canada. References to "Lexova" in these Terms mean TEXOVA INC. or, where the context requires, the Platform.

By registering an account, accessing, or using the Lexova software platform (the "Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must immediately cease use of the Platform. Questions about these Terms may be sent to hello@lexova.ca.

If you accept these Terms on behalf of a firm, company or other organization, you confirm that you have the authority to bind it, and "you" then includes that organization. If you are under the age of majority where you live, a parent or legal guardian must accept these Terms for you. The Privacy Policy, and any written agreement signed by TEXOVA INC. for your firm, form part of these Terms.

Lexova provides cloud-based software tools to facilitate the organization, drafting, and management of applications for Canadian immigration authorities (IRCC, ESDC, and PNPs).

• We are a Software Provider, not a Law Firm. The Platform, its templates, and its automated field mappings do not constitute legal advice.
• No Guarantees: Using our Platform does not guarantee the success, processing speed, or approval of any government application. All submissions are subject to the discretion of the respective Canadian government authorities.
• Not Affiliated with Any Government: Lexova is not affiliated with, endorsed by or acting for Immigration, Refugees and Citizenship Canada (IRCC), Employment and Social Development Canada (ESDC), the Government of Canada, any province or territory, or any regulatory body. Government names, programs, forms and portals are mentioned only to describe what the Platform works with.
• No Representation, No Filing: Lexova is never an authorized representative, paid or unpaid, of any applicant or employer, and does not give legal or immigration advice. Lexova does not file, submit, sign or pay for any application with a government authority: every application, form, document, declaration and payment is submitted by its user, including where a Lexova feature prepared it or pressed a button at the user's instruction.

A. Agencies and Agents (Authorized Representatives)

• Regulatory Standing: Users acting as Regulated Canadian Immigration Consultants (RCICs) or immigration lawyers represent that they are in good standing with their respective regulatory bodies (e.g., CICC or a provincial law society).
• Account Suspension: We reserve the right to immediately suspend the accounts of Representatives found to be unauthorized, practicing without a license, or under disciplinary suspension.
• Client Consent: Representatives are solely responsible for obtaining and documenting informed consent from their Clients and Employers before entering their data into the Platform.
• Sole Responsibility for What Is Filed: You are solely responsible for every answer, document, statement and declaration filed with IRCC, ESDC or any other authority for your clients, whoever entered it and whether or not a Lexova feature filled, generated, translated or suggested it. You must review each form, page and document before you save, sign, validate or submit it. When a government portal asks you to certify that the information provided is true, accurate and complete, that certification is yours alone.
• Informing Your Clients: You must tell your clients and employers that you use Lexova and how their information is processed, including by service providers outside Canada as described in the Privacy Policy, and obtain any consent the law requires — including for clients who never sign in to Lexova because your firm fills in their file.
• Your Team and Your Records: You are responsible for the people you invite to the Platform, for what they do there, and for removing their access when they leave. You remain responsible for keeping the records your regulator requires; export them as needed and do not rely on the Platform as your only record.

B. Employers (Sponsors)

• Corporate Accuracy: Employers are responsible for ensuring that all corporate data, financial information, and prevailing wage calculations entered for LMIA or PNP applications are entirely accurate and reflect the true nature of the business operations.
• LMIA Answers and Commitments: This includes every answer in an LMIA application prepared in the Platform and every commitment in a transition plan, which the Employer must be able to carry out and document.

C. Individual Clients (Applicants)

• Document Authenticity: You are entirely responsible for the authenticity, accuracy, and legality of the documents you upload.
• IRPA Compliance: You acknowledge that providing altered, forged, or false documents, or misrepresenting material facts for the purpose of Canadian immigration, constitutes a severe criminal offense under the Immigration and Refugee Protection Act (IRPA).
• Truth of Your Answers: You are responsible for the truth, accuracy and completeness of everything you enter, upload or explain, including answers that Lexova pre-filled or suggested and answers your representative entered for you. Review them, correct anything that is wrong, and tell your representative about any change in your situation.
• Review Copies: When your representative sends you a copy of your application to review and you confirm that it is correct, you are telling your representative that, to the best of your knowledge, the information in it is true and complete.

Users must not:

• Share account credentials or attempt to bypass the Platform's role-based access controls.
• Upload malicious code, viruses, or utilize automated scraping tools against the Platform.
• Use the Platform to facilitate human trafficking, fraudulent job offers, or any activity that violates Canadian law.
• Use the Platform or the Lexova for IRCC extension to submit applications automatically, to operate a government portal without a representative reviewing each step, or to circumvent a portal's sign-in, security measures, CAPTCHA or usage limits.
• Give their government-portal credentials to anyone, including Lexova. Lexova will never ask for them.
• Use the Platform or any automated tool in a way that breaches the terms of use of a government portal or service.
• Copy, modify, decompile or reverse engineer the Platform or the extension, use them to build a competing product, or resell access to them without our written agreement.
• Probe, test or overload the Platform's security or capacity without our written permission, or upload content they have no right to use.

Each user must keep their sign-in credentials confidential and is responsible for activity under their account. Tell us promptly at hello@lexova.ca if you suspect unauthorized access.

Some plans include Lexova AI features — such as the automatic reading of uploaded documents, document sorting and exhibit assembly, the coherence check, suggested and imported answers, cover-letter drafts, automatic translation, assistants for clients and employers, and troubleshooting suggestions — and every plan includes features that generate or fill forms automatically. By using them, you acknowledge that:

• Results Can Be Wrong: Automated and AI results can be inaccurate, incomplete, out of date or unsuitable for a particular case. They are suggestions to review, not facts or conclusions.
• Not Advice: They are not legal or immigration advice and do not replace the professional judgement of a regulated representative.
• Review Before You Rely: The representative must check every result against the source documents and the applicable law before using it, and is responsible for the result as used.
• Government Forms Change: IRCC and other authorities change their forms, portals and requirements without notice. Before filing, you must confirm that a form is the current version and that a generated or filled form meets the authority's requirements.
• Plans and Allowances: AI features are available only on the plans that include them, within the monthly allowances shown on the pricing page.

The Lexova for IRCC browser extension helps a firm's representative fill in and capture applications in IRCC's online portals, in the representative's own browser and signed-in session. If you use it:

• You Stay in Control: The extension fills a page only when you ask it to, shows what it filled with an option to undo, and moves between pages with navigation buttons such as Next, Save and add, Save and exit or Update form. It asks for your approval before pressing any button that could delete, submit, sign, declare, transmit or pay, and a button pressed after your approval is pressed as your own act. It never needs or stores your portal credentials.
• Review Before You Save or Submit: You must check every page the extension filled before you save, validate or submit it: it may fill a field incorrectly, leave fields empty or fail to recognize a page. Whatever is saved or submitted in a portal is your responsibility.
• Government Portal Terms: Your use of IRCC's portals, GCKey and any other government sign-in service is governed by their own terms of use, which you are responsible for reading and following. You must not use the extension in a way those terms prohibit.
• No Warranty on Portals: Government portals change without notice. After such a change, the extension may stop working, work only in part or fill incorrectly, and Lexova does not guarantee its compatibility with any portal at any time. Lexova is not responsible for the availability, behaviour or decisions of any government portal or authority.
• Review Copies: A review copy made with Capture for Review shows the portal pages as they were when captured and may be incomplete; the portal remains the authoritative version of the application.

Features identified as pilot, preview or beta, and early versions of the extension shared for testing, are provided "as is", may change or be withdrawn at any time, and may be less reliable. Use them only with the additional review they call for.

• Billing: Paid plans are billed in advance, monthly, to the payment method on file, at the price of your plan at that time plus applicable taxes, until cancelled.
• Free Trial: A new firm may receive one free trial of the length shown at sign-up. A payment method is required to start it. If the trial is not cancelled before it ends, the first payment is charged when it ends; a trial cancelled before then is not charged.
• Cancellation and Refunds: You may cancel at any time from Billing & plans. Cancelling stops future renewals. Except where the law requires otherwise, payments already made are not refunded, including for a partial billing period or unused allowances.
• Plans, Limits and Prices: Each plan's features and limits — such as users, active cases, storage and monthly allowances — are those shown on the pricing page. We may change prices, plans or features; a price increase applies to a paid plan only from a billing period that begins after we have notified you of it.
• Non-Payment: If a payment fails or a subscription lapses, access to the Platform's active features may be suspended as described in section 10.

• Your Data: As between you and Lexova, the information and documents entered into the Platform by your firm, its users, clients and employers ("Customer Data") belong to them. You grant TEXOVA INC. a non-exclusive licence to host, store, copy, transmit, process and display Customer Data only as needed to provide, secure and support the Platform, as described in the Privacy Policy.
• No AI Training: We do not use Customer Data to train artificial-intelligence models.
• Our Platform: TEXOVA INC. owns the Platform and the extension, including their software, page maps, templates, content and all improvements. Subject to these Terms and your plan, you receive a limited, non-exclusive, non-transferable and revocable right to use them for your practice or your own application while your account is in good standing.
• Statistics and Feedback: We may use aggregated counts that identify no person or firm — such as how often a feature or a portal page is used — to operate, secure and improve the Platform. If you send us suggestions, we may use them without any obligation to you.

You may terminate your account at any time. There is no free tier: when a subscription is canceled or lapses, access to the active Platform features is suspended, but your data is not deleted immediately. For 90 days after termination, you may export all of your firm's data in a portable format (PDF and/or spreadsheet, plus your uploaded documents); after this 90-day window, Lexova permanently deletes your data, except where statutory or regulatory retention mandates otherwise (for example, the professional record-keeping obligations of RCICs or lawyers). We reserve the right to terminate or suspend access to the Platform for violations of these Terms or for non-payment, or immediately where needed to protect the Platform, its users or their data, or to comply with the law.

To the maximum extent permitted by law, the Platform, the extension and all generated documents, results and content are provided "as is" and "as available", without any warranty or condition of any kind, express, implied or statutory, including any implied warranty or condition of merchantability, merchantable quality, fitness for a particular purpose, accuracy, title or non-infringement. In particular, Lexova does not warrant that the Platform will be uninterrupted, secure or error-free, that any result, form or document will be accurate, complete or accepted by any authority or portal, or that data will never be lost. Keep your own copies of important documents.

To the maximum extent permitted by applicable law:

• No Indirect Losses: Lexova, its directors, officers, employees, contractors and affiliates are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill, clients or data, whether in contract, tort (including negligence) or otherwise, even if advised that they were possible.
• No Liability for Outcomes: Lexova is not liable for any loss arising from: the rejection, refusal, delay or return of any application submitted to IRCC, ESDC or provincial authorities, or any loss of status, permit, visa, eligibility or opportunity; government or professional fees and penalties; errors, omissions or inaccuracies in the data entered by users, or in automated or AI results, that were not caught on review; anything filled, saved or submitted in a government portal; changes to immigration laws, portal requirements or government processing times; or temporary Platform downtime, service-provider outages, or government portal and API outages.
• Overall Limit: Lexova's total liability for all claims relating to the Platform or these Terms is limited to the amounts your firm paid Lexova for the Platform during the 12 months before the event giving rise to the claim, or CAD $100 if you paid nothing.

These limits apply even if a remedy fails of its essential purpose. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including rights under consumer protection legislation that cannot be waived.

You agree to indemnify, defend, and hold harmless Lexova from any claims, liabilities, damages, and costs (including reasonable legal fees) arising from your violation of these Terms, your submission of fraudulent documents, or your violation of any third-party rights or Canadian immigration laws.

If you use the Platform for a firm, the firm also agrees to indemnify, defend and hold Lexova harmless against any claim by a client, employer, regulator or authority arising from the services the firm provides, the information it or its clients and employers enter, anything it files or submits, its users' use of the extension or of any government portal, or its failure to obtain a consent the law requires. Lexova may take part in the defence of any claim with counsel of its choice.

We may add, change or withdraw features, including AI features and the extension, to improve the Platform, to follow changes in the law or in government portals, or to protect users. We may also update these Terms. When a change is material, we publish the new version with its effective date and ask you to accept it the next time you sign in. If you do not accept it, you may stop using the Platform; contact us at hello@lexova.ca and we will help you retrieve your firm's data.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there, without regard to conflict-of-law rules. Subject to any right you cannot waive under consumer protection law to bring proceedings where you live, the courts of Alberta sitting in Calgary have exclusive jurisdiction over any dispute relating to the Platform or these Terms.

• Force Majeure: Lexova is not responsible for any delay or failure caused by events beyond its reasonable control, such as failures of the internet or of hosting and other service providers, changes to or outages of government systems, cyberattacks, natural disasters, epidemics, labour disputes or government action.
• Third-Party Services: The Platform relies on service providers and works with services Lexova does not control, such as government portals, Canada Post's address lookup, and payment and email services. Their own terms apply to your use of them, and Lexova is not responsible for them.
• Entire Agreement: These Terms, the Privacy Policy and any written agreement signed by TEXOVA INC. for your firm are the entire agreement between you and Lexova about the Platform. Where a signed written agreement conflicts with these Terms, the signed agreement prevails.
• Severability and No Waiver: If any provision is found invalid or unenforceable, it is limited to the minimum extent necessary and the rest of these Terms remains in effect. Not enforcing a provision is not a waiver of it.
• Assignment: You may not transfer your rights or obligations under these Terms without our written consent. We may assign them to an affiliate or to a successor in a merger, reorganization or sale of all or part of our business.
• Survival: Sections 9 to 13, 15 and 16, and any obligation to pay amounts already due, survive the end of these Terms.
• Notices: We may send you notices by email to the address of your account or show them in the Platform, and you agree to receive communications from us electronically. You may write to us at hello@lexova.ca or at the business address in section 1.
• Relationship: You and Lexova are independent parties. Nothing in these Terms creates a partnership, employment, agency or representation relationship between them.
• Language: These Terms are available in English and French, and both versions are equally authoritative.