# Ask one precise question. Get the answer — and the document — in the file. *Questions for the client* — Type a specific question on the case; the client answers in writing and attaches the supporting document right there. The exchange stays with the file, not in an inbox — and on a locked case, only that question opens. Most requests for information are small and specific: why does the bank balance on the statement differ from the amount on the form; when exactly did the last contract end; can you send the record of employment that letter refers to. Those questions used to live in email threads, and the answers had to be copied back into the file by hand. Lexova puts the question on the case itself, lets the client answer in words and with a document, and keeps both where the next person to open the file will see them. ## How it works 1. **Type the question** — Write it as you would in an email — bold, italics and lists show as you type. Lexova translates it into the client's other language automatically, and emails the client that a question is waiting. 2. **The client answers, in writing and with a file** — Under the question, the client types their answer and uploads the supporting document — a statement, a contract, a letter — from the same panel. Attachments become ordinary case documents. 3. **You're notified; the answer stays on file** — Your team gets an email when the client answers. Each question shows an Answered or Awaiting answer chip, and the whole exchange remains on the case for whoever reviews it next. ## Why it matters - **Opens itself on a locked case** — Once a client has submitted everything, their workspace locks. A new question opens only itself — the client can answer and attach without anything else being editable. - **Attachments are real case documents** — A file attached to a question is downloadable from the case, included in the whole-case export and read by the coherence check like any other document. - **Bilingual without effort** — Write in English or French; the client sees the question in their own language. Their answer is stored exactly as written. - **Formatting that reads well** — Bold lead-ins, bullet lists and numbered steps render on screen for both sides — the same simple formatting used for document instructions. ## Questions ### Does the client receive an email for every question? The client is emailed when a question is added, with a link to the case. Client emails are grouped so that several changes in a short period produce one message, not a flood. ### What happens to the attachment if I remove a question? Removing a question never deletes the client's file. It is moved to the case's unassigned uploads, where your team can still open, file or delete it. ### Can the employer answer questions? No. Questions are addressed to the client and never appear in the employer portal, which stays scoped to employer documents and tasks. See the guided client workflow: https://lexova.ca/features/guided-client-workflow --- Page: https://lexova.ca/features/client-questions Other language: https://lexova.ca/fr/features/client-questions Start your 15-day free trial: https://lexova.ca/sign-up Questions: hello@lexova.ca TEXOVA INC. is a private company. Lexova is software for licensed immigration professionals; it is not affiliated with or endorsed by IRCC or the Government of Canada, and it does not provide immigration advice.